How do I log into my Ooma device?

Open a web browser on your computer and navigate to or Once you have completed this connection, you will be able to access the set up page to configure your system’s settings.

How do I change my Ooma settings?

Pick up the phone connected to your Ooma Telo and press the key. From the main menu, select option 2: “Change your settings,” then follow the instructions.

Why is my Ooma offline?

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.

What is my Ooma phone number?

Contact us at – Call 877-353-5168 | Ooma.

How do I reset my Ooma password?

Log in to as an administrator and navigate to the Settings page. Locate the user whose password will be updated and click the corresponding line. Under the Basic tab, choose whether to reset or manually override the password:. Click Save.

Can’t connect to setup Ooma?

Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.

How do I activate my Ooma?

During activation, you’ll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you’re ready to begin just grab your Ooma device and visit the activation page at

How do I reset my Ooma base station?

Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

Where is the Ooma reset button?

If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.

How do I set up Ooma Wi-Fi?

Plug the Adapter into the USB port on the back of your Telo Base Station or Phone Genie. Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station or Phone Genie to a computer. Use the computer and open up a browser to

What does a solid red light mean on Ooma?

Solid red logo likely means a hardware failure.

How do I reset Ooma after power outage?

Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.

Does Ooma connect to router or modem?

Basic Ooma Office Base Station setup Your device should be set up between your modem and your router for the best connection. Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.

Can I pick my own phone number with Ooma?

As soon as you receive your Ooma device, visit the Ooma activation page at The activation process will take 5-10 minutes to complete. You will be able to select your new phone number as part of the activation process.

How much does it cost to keep your phone number with Ooma?

You must port your phone number to Ooma before you can get rid of your landline. Number porting costs a one-time fee of $39.99 per number you wish to port, and is available in most areas. For customers that upgrade to an annual subscription to Ooma Premier you can port one number absolutely free.