You can find your complete purchase history by heading to My Groupons on the website or mobile app. All of your Groupons will be organized into the categories described below. Available: Unused or unredeemed Groupons that haven’t expired. Redeemed: Groupons that have been used or marked as used.
How do I get a refund from Groupon?
To start a refund request, head to My Groupons and select See Details next to your order. Note: Final Sale orders can’t be canceled or returned at any time. Check the Fine Print on the deal page to see if your order is Final Sale.
How do I cancel my Groupon voucher?
Navigate to Groupon.com or open the mobile app, sign in to your account, and go to Customer Support. Click About an Order, and then select the voucher you want to cancel. Select Cancel Order. Follow the steps that appear to complete the order cancellation.
Has my Groupon been redeemed?
You can view a list of all redeemed Groupon deals from your sales reports. When you assign a Groupon deal to a revenue category, you can easily find redemptions of the Groupon deal in the Sale Summary Per Revenue Category Report.
What can I do if my Groupon expires?
If you have an expired Groupon, you can often still use it with the merchant for the amount you paid for the deal. The expiration date found on your Groupon refers to the date that the value listed on the deal page”also known as the promotional value”is no longer valid.
Why isn’t my Groupon voucher showing up?
If your promo code isn’t working, it could be because of the following: Promo codes are case-sensitive. Make sure your code is upper case. Some promos are specific to a type of deal (for instance: restaurants, beauty/spa, travel, etc.).
How do I chat with Groupon customer support?
Live Chat Groupon: Chat online when agents are available. Email Groupon: Tell us about your issue, and we’ll reply as soon as possible (typically within 24 hours).
Can you get your money back from expired Groupon?
When all else fails, go to Groupon. Groupon states in their terms of service that they’ll honor any expired coupon that a merchant refuses to take. At the very least, you’ll get a refund.
How long does it take to get a refund from Groupon?
The first one is the time it takes for your item to be shipped back to Groupon. The shipping can take up to two weeks. The second one is the processing time of each refund request. Once they receive your item, it is typically processed in one or two business days.
How do I cancel an order on Groupon app?
It’s the last option at the bottom of the order details page. Tap Cancel Order. It’s the third option in the Customer Support list, if your order is eligible for self-cancellation. If you do not see the “Cancel Order” button, the order is probably not eligible for self-cancellation.
Can I cancel a Groupon Goods Order?
Select View Details next to the Groupon you want to cancel. On the app, select the order itself. If your order is eligible for self-service, you’ll see an option to Cancel Order.
How long is Groupon good for?
Promotional value expires 120 days after purchase. Amount paid never expires. Expiration varies (If the Fine Print says this, you’ll need to check your Groupon after purchase to view the expiration date of your deal.)
Can I extend my Groupon voucher?
Here’s what you can do to help: If you’ve already purchased a Groupon, our partners are telling us that the best thing you can do to help is to hold onto your voucher and show up when you can. To support this, we are extending vouchers whenever possible for up to 12 months. We’ll notify you as we extend these dates.
How long does Groupon credit last?
I was told the credit is available to spend immediately and is valid for 12 months against most purchases on the Groupon site.
Why have I not received my Groupon email?
If your gift recipient didn’t receive the email containing their Groupon, you can still find the voucher in your account and either email it to them yourself or print it out and deliver it to them. Head to My Groupons. Select See Details next to the order.